Workplace conflict mediation is a process that can be used to resolve disputes between employees. It is a voluntary process, and both parties must agree to participate. If you are having issues with your co-worker in California, here’s how you can go about resolving them.
Steps to resolving workplace conflict
- Recognize that a conflict exists: This may seem obvious, but it is important to remember that not all conflicts are apparent. Sometimes, employees will avoid each other or refuse to communicate without realizing that a conflict exists. If you notice any of these behaviors, it is essential to address them head-on.
- Schedule a meeting: You should hold a meeting for workplace mediation immediately to resolve the issue before it escalates. This meeting must be held in a neutral location where parties are comfortable expressing themselves and being heard.
- Discuss the problem: Each party should have an opportunity to share their side of the story. Listen carefully and do not interrupt. This is because you can only come to a solution when you see the problem from another person’s perspective.
- Brainstorm solutions: This step aims to come up with a resolution that satisfies both parties. While doing this, you should consider the needs and interests of both parties. It may be helpful to write down all potential solutions and then narrow down the list by eliminating those that are not feasible or acceptable to both parties.
- Choose a solution: From your list of resolutions, choose one that meets the needs of both parties. If you cannot solve your problems, it may be necessary to consult a mediator or an attorney.
While mediation is a voluntary process, managers may need to intervene in conflict resolution. This is because conflict can negatively impact productivity and morale. In some cases, conflict can even lead to violence. By intervening in disputes early on, managers can help to prevent these negative outcomes.
